Cannot SCP or SFTP to Cisco Prime Infrastructure 1.3

Yesterday I was trying to copy a file to my Cisco Prime Infrastructure (PI) appliance. I found that I could SSH to the appliance, but could not authenticate with WinSCP.


I was using the username password that I had set on the appliance. I had proven this username/password worked for SSH. After some digging, I figured out that the username of “root” needed to be used in order to SCP to the PI appliance.

For some reason, the root password did not work. After enabling and resetting the root password, WinSCP connected with no problem.

Here is how to enable root access and set the password.

GOAT-PI-SERVER/SCAPE# root_enable —> Enables Root access
GOAT-PI-SERVER/SCAPE# root —> Moves you into Root access
Enter root patch password :
Starting root bash shell …
ade #
ade #
ade #
ade # passwd —> Command to change the password
Changing password for user root.
New UNIX password: —> Enter your new password here
Retype new UNIX password: —> Enter your new password here
passwd: all authentication tokens updated successfully.
ade #

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2 thoughts on “Cannot SCP or SFTP to Cisco Prime Infrastructure 1.3

  1. I have to reset this password every time I want to SCP into prime to get a file off of the Prime Appliance. This is very frustrating.

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