May 28

Cisco Prime Infrastructure shows the wrong controller version

After upgrading 800+ Cisco Wireless LAN Controllers from Cisco Prime Infrastructure (PI) 2.0 I was left with about 50 controllers that still showed the old version of software. At first I thought that I had missed those controllers so I checked the box next to them and selected to perform an FTP download to them. After clicking GO, the next screen displayed their current software version and it was the correct version, 7.0.250.0. When I went back to the list of controllers, it still displayed 6.0.188.0.


I found that with the controller displaying 6.0.188.0 in PI, PI would not push any templates out to those controllers. I believe this is due to the fact that PI 2.0 does not support any version below 7.X. I was able to delete the controller from PI, then rediscover it and it came in correctly at version 7.0.250.0. I didn’t want to do this because it loses the history of what templates I have pushed to that controller. If PI loses the history of what template was pushed, you will then lose the ability to delete that part of the configuration on the controller.

The fix to this issue is in the Lifecycle theme. In the classic theme I have refreshed the config from the controller, but that didn’t fix the issue. You have to go into the Lifecycle theme, then find the controller under OPERATE –> DEVICE WORK CENTER. From the Device Work Center you can sort and find your device. Once you find the device, click the check box next to it and click the SYNC button. Once PI 2.0 is done with the SYNC, it should display the correct software version. This SYNC may a few minutes.

Has anybody else run into this same problem? If so, please let us know.