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How to add a 3rd party person to your Cisco Smartnet account

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How to add a 3rd party person to your Cisco Smartnet account

Postby admin » Wed Jan 07, 2015 10:06 am

How to add a 3rd party person or contractor to your Cisco Smartnet accounts?

From your business email account, send an email to the following email address web-help-sr@cisco.com.

Construct your email similar to the example below.

Dear Cisco Contracts Team -
My name is Al Lastname and my Cisco.com ID (CCO) is allastname. I am with Robert's House of Tacos. Please associate Barry Lastname, Cisco.com ID - blastname, with my service contract 1234567. Barry is a 3rd party integrator who is providing support services on my Cisco equipment and has my authorization to work directly with Cisco Technical support on my behalf.

This process worked well for me and it was done within 24 hours. Good job Cisco!!!

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